Investigation Officer
Core
Lead investigations into complaints, manage risks, and conduct authorized officer visits to protect students and uphold quality education and training.
Role type
Senior IC investigation officer (complaints and regulatory compliance)
Builds
Resolved complaints, risk mitigation strategies, and regulatory compliance outcomes for education providers
Domain
Education and training regulation (Vocational Education and Training, school education, home schooling)
Deliverable
client delivery
Required skills
investigative skills, dispute resolution, regulatory interpretation, risk assessment, negotiation, written communication, time management
Preferred skills
understanding of education and training environments, government investigation experience
Technologies
None stated
Responsibilities
Investigate complaints received via phone, writing, and website; conduct authorized officer visits to registered and suspected unregistered providers; manage general enquiries and requests for student results; collaborate with managers and external stakeholders to mitigate risks and resolve issues.
Seniority
Mid-level, hands-on IC