Learning Experience Leader (Technical Trainer)
Core
Design and deliver technical training programs for IT support personnel, network administrators, and systems administrators on desktop support, network systems, and in-app AI capabilities.
Role type
Technical Trainer / Learning Experience Leader
Builds
Training curricula, e-learning packages, technical documentation, and knowledge base articles for IT support and engineering roles.
Domain
IT Support / Network Administration / Generative AI
Required skills
Technical training design, curriculum development, e-learning creation, IT systems knowledge, network fundamentals, AI feature documentation, project management, technical writing
Preferred skills
Conferencing fundamentals (AV routing, bandwidth management), SSO/SCIM permissions, generative AI prompt optimization, call center operations knowledge, instructional design
Technologies
SSO, SCIM, AV routing, bandwidth management, QoS, AI data governance, automated transcripts, smart summaries, real-time translation
Responsibilities
Create and deliver end-user and technical preparatory training; Develop and maintain technical training documentation and knowledge base articles; Execute induction and enablement programs for specialized engineering roles; Monitor trainee progress and review performance; Research and present new workplace learning technologies; Ensure statutory training requirements are met.
Seniority
Mid-level, hands-on IC
