Member Support Specialist
Core
Remote customer support specialist handling eligibility, enrollment, billing, and technical troubleshooting for digital healthcare members via email, chat, and phone.
Role type
Senior IC customer support specialist
Builds
Member support workflows and resolution for digital healthcare services
Domain
Digital health / Healthcare
Deliverable
client delivery
Required skills
Multi-channel support (email, chat, phone), HIPAA compliance, issue ownership, process improvement, AI tool usage, remote work autonomy
Preferred skills
Healthcare/digital health experience, Zendesk/Freshdesk/Intercom familiarity, Spanish bilingualism, B2B2C benefits environment experience
Technologies
Zendesk, Freshdesk, Intercom, Notion, Slack, Google Workspace, Claude
Responsibilities
Respond to member inquiries across multiple channels; manage high-volume support queues; coordinate with internal teams for specialized issues; identify trends to drive process improvements; contribute to support resources and playbooks.
Seniority
Mid-level, hands-on IC
