IT Support Engineer (m/w/d)
Core
Provide 1st and 2nd-level IT support to end-users, ensuring smooth daily IT operations and assisting with hardware/software setup.
Role type
IT Support Engineer
Builds
End-user support services and IT infrastructure maintenance
Domain
Enterprise IT / Regional Business
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365, hardware setup, network basics, ticketing systems, user account management, troubleshooting
Preferred skills
Project implementation support, solution-oriented thinking
Technologies
Windows, Microsoft 365
Responsibilities
Handle and resolve 1st and 2nd-level support tickets, assist users with daily IT issues remotely or on-site, set up new workstations with hardware and software, manage user accounts and access rights, document solutions and log tickets, perform installations and error analysis
Seniority
Entry to Mid-level, hands-on IC
