Claims Advisor
Core
Manage inbound and outbound calls with external stakeholders and perform claim administration to support injured workers' return to work and recovery.
Role type
Claims Advisor
Builds
Claims management processes for injured workers
Domain
Workers Compensation and Personal Injury
Deliverable
client delivery
Required skills
case management, documentation completion, telephone enquiry management, record keeping, collaboration with specialists, Microsoft Office Suite proficiency
Responsibilities
Assist workers and employers with claims documentation, proactively manage cases for early return to work, action allocated work within timeframes, manage telephone enquiries, collaborate with subject matter experts, maintain accurate records
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