Customer Service Specialist - 12 Month Secondment
Core
Process Bank Guarantee establishment activities including issuance, drawdowns, amendments, and resolving transactional exceptions for commercial lending customers.
Role type
Operational Customer Service Specialist (Bank Guarantees)
Builds
Bank Guarantees and related transactional services for business banking clients
Domain
Banking / Trade Finance / Commercial Lending
Required skills
document review, risk assessment, stakeholder collaboration, process improvement, digital tool usage, regulatory compliance, issue investigation, accurate data entry, priority management, clear communication
Preferred skills
lending operations experience, Bank Guarantees knowledge, CommSee system proficiency, AI tool literacy
Technologies
CommSee, approved AI tools
Responsibilities
Review Bank Guarantee requests and supporting documents for completeness and accuracy; Process establishment activities including issuance, drawdowns, amendments and system updates; Investigate transactional exceptions and processing issues, resolving or escalating them as appropriate; Collaborate with internal stakeholders to clarify requirements, remove blockers and progress requests; Provide clear, accurate and timely updates to customers and stakeholders; Apply sound risk judgement and follow relevant policies, procedures, controls and regulatory requirements; Identify opportunities to simplify processes, reduce rework and improve the end-to-end customer journey
Seniority
Mid-level, hands-on IC