Software TPM (B2B2C)
Core
Partner with stakeholders and UX to shape product roadmaps for TMS and FO product lines, manage cross-functional programs, and own end-to-end partner integration lifecycles for the F&B tech landscape.
Role type
Senior Technical Product & Program Manager (B2B2C SaaS)
Builds
Reservation platforms, POS ecosystems, food ordering, and channel manager interfaces for restaurants and patrons.
Domain
Food & Beverage (F&B) / Hospitality Technology
Deliverable
product features
Required skills
Technical product management, program management, third-party API integration, stakeholder management, market research, data analysis, REST APIs, Webhooks, global partner management
Preferred skills
Online payment systems, omnichannel messaging/CRM, global distribution systems (GDS), booking channel integrations, POS/hospitality tech ecosystems, multi-market product delivery, product analytics
Technologies
REST APIs, Webhooks, Stripe, TapPay, Apple Pay, AliPay, WeChat Pay, Intercom, Twilio Flex, Zendesk, Amadeus, Travelport, Sabre, Siteminder, Opera, Cendyn, Shiji, Google Reserve
Responsibilities
Shape and translate product vision into executable roadmaps for TMS and FO product lines; Lead cross-functional programs from planning through execution; Own the end-to-end partner integration lifecycle including API documentation, testing, and launch; Manage intensive communication across internal stakeholders and external partners; Develop deep understanding of restaurant front-of-house operations and translate merchant feedback into roadmap inputs.
Seniority
Senior, hands-on IC
