Senior Customer Success Manager
Core
Manages engagement efforts and supports select customer accounts to drive satisfaction, product utilization, and retention for Bloomberg Industry Group clients.
Role type
Senior Customer Success Manager
Builds
Long-term client relationships, engagement strategies, and up-sell opportunities
Domain
Financial data & analytics (Bloomberg Industry Group)
Required skills
Account management, relationship building, up-selling, account health monitoring, onboarding training, project prioritization, analytical skills, organizational skills, interpersonal communication
Preferred skills
Knowledge of specific markets (law firms, tax & accounting, corporations), prior Account Management experience
Technologies
Bloomberg Industry Group products, alerts, dashboards
Responsibilities
Serve as primary point of contact for users to increase usage and renewals; Establish long-term relationships and identify up-sell opportunities; Proactively monitor account health and craft engagement strategies; Train and support assigned accounts including onboarding new employees; Help clients set up alerts and dashboards; Collaborate with Relationship Partners to define account-specific strategies
Seniority
Senior, hands-on IC
