Customer Success Engineer, LATAM (Spanish, Portugese)
Core
Provide technical product expertise and best practice guidance to help customers derive measurable value from GitLab post-sales.
Role type
Senior Customer Success Engineer (DevSecOps)
Builds
GitLab's On-Demand Success Tier via webinars, hands-on labs, office hours, and on-demand engagements
Domain
DevSecOps, CI/CD, Source Code Management, Agile Planning
Required skills
Technical background in software development or systems engineering, DevSecOps tool proficiency, ability to translate technical capabilities to business outcomes, workshop and demo delivery, documentation creation, cross-functional collaboration
Preferred skills
Trilingual fluency (English, Spanish, Brazilian Portuguese), experience with GitLab use cases
Technologies
GitLab, DevSecOps tools, CI/CD platforms, Source Code Management systems
Responsibilities
Engage with customers via Zoom and email as a technical consultant during the post-sales journey; Partner with Customer Success Managers to guide implementation of GitLab workflows; Deliver practical enablement through webinars, labs, and on-demand sessions; Provide technical and architectural guidance to align technical decisions with customer outcomes; Develop reusable workshops, demos, and learning resources; Maintain specialty competency through training and certification
Seniority
Mid-to-Senior, hands-on IC