Customer Success Engineer with German
Core
Primary technical owner driving long-term customer outcomes for the Veeam Data Platform, focusing on onboarding, adoption, optimization, and disaster recovery resilience.
Role type
Mid-level Customer Success Engineer (IC)
Builds
Customer success plans, protection architectures, recovery simulations, and resilience reports for enterprise accounts.
Domain
Data backup, recovery, and disaster resilience (DR&R)
Required skills
Data backup and recovery expertise, disaster recovery simulations, stakeholder management, technical consulting, account strategy, churn risk analysis, TCO modeling, executive communication, cross-functional collaboration
Preferred skills
Veeam platform familiarity, cloud platform experience, scripting/automation, AWS Solutions Architect, Microsoft Azure Administrator
Technologies
Veeam Data Platform, cloud platforms, operating systems, virtualization, storage
Responsibilities
Configure customer accounts and customize backup policies; conduct recovery simulations and DRMM assessments; identify migration and upsell opportunities; monitor churn risk and define mitigation plans; engage CISO/CIO stakeholders; build business cases and define TCO; collaborate on marketing campaigns to drive adoption.
Seniority
Mid-level, hands-on IC
