Quality Manager
Core
Champion operational excellence by monitoring program metrics, conducting quality audits, and driving service and process improvement programs to ensure consistent quality in customer interactions.
Role type
Quality Manager
Builds
Service and process improvement programs
Domain
Business Process Outsourcing (BPO)
Required skills
performance data management and analysis, metric-driven determination of success, problem solving, strategic capability, action plan development
Preferred skills
analytical skills, ability to cultivate business relationships, mentorship
Responsibilities
Monitor program metrics, conduct quality audits, report on findings, propose new systems and policies for continuous improvement, develop impactful and measurable action plans to address improvement opportunities
Seniority
Mid-level, hands-on IC
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