Technical Onboarding Specialist (Night Shift)
Core
Guide new customers through the setup, configuration, and successful adoption of a conversation-centric platform combining customer experience and team collaboration.
Role type
Technical Onboarding Specialist (Customer Support & Configuration)
Builds
Customer accounts, call flows, and device configurations for businesses using the platform
Domain
Telecommunications / Customer Experience Technology
Required skills
Account setup and configuration, call flow design, device setup, network troubleshooting, customer training, active listening, problem-solving, time management, basic networking fundamentals
Preferred skills
CRM tools experience, VoIP experience, Microsoft Office proficiency, basic networking knowledge, familiarity with AI tools and automation
Technologies
Screen sharing tools, VoIP systems, CRM platforms, AI-driven onboarding systems
Responsibilities
Assist customers with initial account setup via phone and screen share, Configure accounts, call flows, and devices, Perform network checks and basic troubleshooting, Test configurations to ensure successful implementation, Deliver customer training on features and product usage, Handle both inbound onboarding calls and scheduled appointments
Seniority
Individual Contributor, Entry to Mid-level