Seasonal Customer Experience Associate
Core
Serve as the first point of contact for customers via email, live chat, and phone to resolve purchase, shipping, and product issues while providing style and fit recommendations.
Role type
Seasonal Customer Experience Associate
Builds
Customer retention programs and daily support for a digitally native Western footwear and apparel brand
Domain
Retail / E-commerce
Deliverable
dashboards & analysis
Required skills
Customer service, problem-solving, product knowledge, sales, data metrics tracking, policy execution
Responsibilities
Answer customer questions and solve problems related to purchases and shipping; Provide product advice on style, fit, and recommendations; Maintain daily metrics and CSAT; Partner with leadership to create and execute customer retention programs; Represent team culture and values
Seniority
Part-time, seasonal
