Projektmanager*in digital Learning (w/m/d) / 21308
Core
Implementing and guiding customers on the optimal use of digital learning and training platforms.
Role type
Customer Success / Implementation Specialist for Digital Learning Platforms
Builds
Digital training and instruction solutions for enterprise clients
Domain
Corporate Training / EdTech / LMS
Deliverable
client delivery
Required skills
LMS implementation, customer onboarding, 1st/2nd level support, documentation creation, Jira ticket management, QA planning, cross-browser troubleshooting
Preferred skills
User experience optimization, process improvement
Technologies
Jira, various web browsers (mobile/desktop)
Responsibilities
Lead customer onboarding for digital training platforms, handle 1st and 2nd level admin and user inquiries via email, create documentation for internal support processes, assist with quality assurance and update QA plans, maintain FAQs and user handbooks, contribute to the evolution of the digital training solution
Seniority
Mid-level, hands-on IC
