Support Engineer (gn) Microsoft PowerPlatform
Core
2nd and 3rd-level support engineer for Microsoft Power Platform and Microsoft 365 environments, resolving complex technical incidents and providing configuration/administration support.
Role type
Senior IC support engineer (Microsoft Power Platform)
Builds
Production support solutions and knowledge base articles for enterprise customers
Domain
Enterprise software support, Microsoft Cloud ecosystem
Deliverable
client delivery
Required skills
Troubleshooting complex technical incidents, Configuration and administration of Microsoft Power Platform, Root cause analysis, Customer communication and escalation management, ITIL-compliant documentation, Cross-vendor coordination
Preferred skills
Experience with Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Graph, Microsoft SharePoint Online, Microsoft Exchange Online
Technologies
Microsoft PowerApps, Microsoft PowerAutomate, Microsoft PowerPlatform, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Graph, Microsoft SharePoint Online, Microsoft Exchange Online
Responsibilities
Analyze and resolve complex technical disruptions in Microsoft Cloud environments, Support customers with configuration, administration, and error analysis, Contact customers directly and guide them to resolution, Coordinate with manufacturers when necessary, Document work ITIL-compliantly and contribute to the knowledge base, Work flexible shifts including early and late starts
Seniority
Mid-level, hands-on IC
