Support Engineer (gn) Microsoft PowerPlatform
Core
2nd and 3rd level support engineer for Microsoft Power Platform and Microsoft 365 environments, resolving complex technical incidents and providing configuration/administration support.
Role type
Senior IC support engineer (Microsoft Power Platform)
Builds
Production support solutions and incident resolutions for enterprise customers
Domain
Enterprise software support, Microsoft Cloud ecosystem
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Incident management, Configuration, Administration, Customer communication, ITIL documentation, Cross-vendor coordination
Preferred skills
Microsoft PowerApps, Microsoft PowerAutomate, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Graph, Microsoft SharePoint Online, Microsoft Exchange Online
Responsibilities
Analyze and resolve complex technical incidents in Microsoft Cloud environments, support customers with configuration and administration of Power Platform and Microsoft 365, contact customers directly to guide them to resolution, coordinate with manufacturers when necessary, document work ITIL-compliantly, contribute to knowledge base
Seniority
Mid-level, hands-on IC
