Power Platform Support Engineer (gn)
Core
L2/L3 support engineer for Microsoft Power Platform and cloud services, analyzing complex incidents and developing sustainable solutions for enterprise customers.
Role type
Senior IC Power Platform Support Engineer
Builds
Production support solutions for Microsoft Power Platform and Microsoft 365
Domain
Enterprise IT Support / Microsoft Cloud
Deliverable
client delivery
Required skills
Power Platform troubleshooting, incident analysis, ITIL processes, stakeholder management, technical documentation, root cause analysis
Preferred skills
Power Platform Administration, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Technologies
Power Apps, Power Automate, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Responsibilities
Analyze and resolve complex 2nd- and 3rd-level technical incidents for business customers; Support customers with error analysis and operations of Power Platform and Microsoft 365 solutions; Coordinate technical escalations directly with Microsoft and other vendors; Document work ITIL-compliant and contribute to the knowledge base; Identify recurring issues and propose service improvements
Seniority
Senior, hands-on IC