Business Analyst (Bill to Pay) Margin Recovery
Core
Analyze account-level data to identify gross margin loss, quantify financial opportunities, and provide recommendations to Operations and Account Management teams for an EMEA portfolio.
Role type
Business Analyst (Margin Recovery)
Builds
Bill-to-Pay baselines and performance gap analyses
Domain
BPO / Workforce Management / Financial Operations
Deliverable
dashboards & analysis
Required skills
Financial analysis, Advanced Excel, Workforce management concepts, Data analysis, Root-cause analysis, Data judgment
Preferred skills
BPO/Contact center experience, French language
Technologies
IEX, WFM platform exports
Responsibilities
Build Bill-to-Pay baselines using financial and workforce data; Identify and size performance gaps (absenteeism, shrinkage, scheduling); Quantify gross-margin opportunities; Convert findings into structured recommendations; Present conclusions to stakeholders; Track account performance against baselines; Escalate unresolved issues with evidence.
Seniority
Mid-level (2–4 years experience)
