Care Management Support Coordinator II
Core
Administrative support for Medicaid Long-Term Services and Supports (LTSS) members, focusing on outreach, scheduling, and resource coordination.
Role type
Administrative Care Management Support Coordinator
Builds
Member care plans, service schedules, and connections to community health resources
Domain
Healthcare / Insurance / Social Services
Deliverable
client delivery
Required skills
outbound calling, healthcare/insurance authorization processing, member record documentation, web-based systems navigation, CMS platform usage
Preferred skills
Long-Term Services and Supports (LTSS) experience, fully outbound call center experience, member/provider service coordination
Responsibilities
Provide outreach to members via phone to support care plan next steps and resource connections; Serve as front-line support for member and provider inquiries regarding care plans and protocols; Document and maintain non-clinical member records in compliance with state regulations; Support member onboarding with correspondence and educational materials; Refer members to resources addressing Social Determinants of Health (SDOH).
