Member Experience Specialist
Core
Make outbound calls to welcome new members to a health plan and provide information on program features and requirements.
Role type
Member Experience Specialist (Customer Service)
Builds
Member onboarding and education campaigns
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
outbound calling, verbal communication, data entry, problem solving, quality assurance metrics
Preferred skills
healthcare call center experience, Microsoft Office
Responsibilities
Answer incoming or make outbound healthcare contact center calls, identify trends in call data to improve procedures, meet quality assurance and KPI requirements, facilitate quarterly Member Advisory meetings
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