Retention Field Representative
Core
Retain current Wellcare membership through telephonic and field outreach, including home visits and community events.
Role type
Field retention representative
Builds
Member retention and engagement for Wellcare products
Domain
Healthcare / Medicare sales
Deliverable
client delivery
Required skills
telephonic outreach, home visits, community event coordination, member needs analysis, objection handling, regulatory compliance, CRM data entry, product knowledge, relationship management
Preferred skills
Medicare sales experience, community engagement experience, healthcare industry experience, customer service or sales experience
Technologies
Sales Force, Facets
Responsibilities
Conduct telephonic and field outreach to new and existing members; assist at community events and provider offices; perform home visits; research and document program eligibility inquiries; answer application and service questions; educate members on Wellcare products; maintain relationships with existing members; document all interactions in CRM systems; input and update member information in databases.
Seniority
Entry-level to Mid-level, hands-on IC