Manager, Operations
Core
Oversee operations and business strategy for regulated outbound communication, leading analysts to develop data-driven analysis and improve organizational performance.
Role type
Manager, Operations
Builds
Regulated outbound communication processes and organizational strategic initiatives
Domain
Healthcare operations / Managed care / Insurance
Deliverable
dashboards & analysis
Required skills
Operational business process management, Data analysis, Continuous improvement methodologies (Six Sigma/TQM), Cross-functional leadership, Strategic planning, Process optimization
Preferred skills
Familiarity with composition platforms (Smart Communications, OpenText Exstream, Papyrus, Adobe AEM), Matrix environment experience, Managed care or insurance industry background
Responsibilities
Develop methodologies for tracking and problem-solving operational issues, Perform data analysis to evolve metrics for product effectiveness, Collaborate to identify customer expectations and initiate process changes, Facilitate planning and tracking of key strategic initiatives, Serve as an internal resource for improvement activities, Explore new work processes to eliminate waste
Seniority
Manager, hands-on leadership
