IT Senior Project manager
Core
Lead delivery of Marketing and CRM (Salesforce) capabilities for Everyday Banking and Corporate Cash Management initiatives within the BaaS Platform team.
Role type
Senior Project Manager (Salesforce/CRM delivery)
Builds
Marketing and CRM applications, digital service capabilities, and operational support functions for banking clients.
Domain
Banking / Financial Services / Cloud CRM
Required skills
Salesforce platform expertise, Agile project management, stakeholder management, risk and change management, solution design, backlog management, offshore team coordination
Preferred skills
Cloud-based CRM technologies understanding, software implementation processes knowledge, automation opportunities identification
Technologies
Salesforce, Agile
Responsibilities
Lead the Salesforce Delivery team and technology vendors to deliver enhancements and projects; manage the project roadmap with Product owners and business operations; engage with key business stakeholders to plan and execute projects including scope, capacity, and timelines; work with product owners on risk, issue, and change management; manage technical and business teams for project definitions and release management; manage offshore development functions within the Agile model; identify automation and service quality improvement opportunities.
Seniority
Senior, hands-on IC