Customer Experience Specialist
Core
Manage inbound customer calls and tickets for a global Buy Now Pay All (BNPL) company, resolving issues and driving process improvements.
Role type
Customer Experience Specialist (IC)
Builds
Customer support workflows and product enhancements for a BNPL platform
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Customer relationship management, inbound call handling, ticket management, process improvement, risk management, adaptability, workflow adherence
Preferred skills
AI tool adoption, teamwork, problem-solving, change management
Technologies
Customer service platforms, internal workflows
Responsibilities
Manage inbound customer calls and tickets, escalate requests to internal teams, identify opportunities to improve processes and products, follow internal workflows with attention to detail
Seniority
Junior to Mid-level, hands-on IC