Engineer III- Compute
Core
Provide second-level technical escalation and support for enterprise networking and datacenter environments, resolving incidents and conducting root cause analysis.
Role type
Senior IC system administration engineer
Builds
Maintains stability and health of client-managed IT infrastructure
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows Server administration, Linux administration, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange, Active Directory, ServiceNow queue management, incident resolution, problem determination, root cause analysis, mentoring junior teammates
Preferred skills
Associate-level certifications in relevant technologies
Technologies
ServiceNow, Windows Server, Linux, VMWare, Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange, Active Directory
Responsibilities
Resolve incidents and fulfill service requests for enterprise environments; conduct problem determination and root cause analysis; create and update knowledge articles and procedures; monitor system health and lifecycle of devices; act as a technical escalation resource; participate in on-call rotation
Seniority
Mid-Senior, hands-on IC