Bilingual Onsite Deskside Analyst
Core
Onsite IT service technician responsible for troubleshooting, repairing, and installing desktop hardware, peripherals, and operating systems while providing technical support and training to users.
Role type
Onsite IT Service Technician
Builds
Maintains and supports enterprise desktop systems, virtual desktops, and hardware infrastructure
Domain
IT Infrastructure / Hardware Support
Required skills
Hardware troubleshooting, OS installation, driver management, system diagnostics, user training, documentation, team mentoring
Preferred skills
PowerShell, MCSE/MCP certifications
Technologies
Windows, Citrix, Virtual Desktop, ServiceNow, PowerShell
Responsibilities
Troubleshoot and triage enterprise or desktop systems; Assemble, configure, and troubleshoot computers and peripherals at an advanced level; Install operating systems and approved software; Perform routine equipment maintenance and upgrades; Diagnose hardware, software, and operator problems; Provide training on hardware and software; Create and maintain knowledge base documentation; Mentor and train teammates.
Seniority
Mid-level, hands-on IC