Collections Specialist
Core
Manage outstanding customer accounts, set up payment solutions, and provide support during financial difficulty within the energy sector.
Role type
Collections Specialist
Builds
Payment plans and collections outcomes for Sumo Energy customers
Domain
Energy industry + Debt recovery
Deliverable
client delivery
Required skills
Collections experience, communication, empathy, written skills, attention to detail, commercial awareness, prioritization
Preferred skills
Energy industry experience
Responsibilities
Managing inbound and outbound collections calls, setting up payment plans and taking payments, supporting customers experiencing financial hardship, explaining assistance programs, handling accounts of varying sizes, navigating compliance requirements, maintaining accurate notes and records, identifying issues and escalating where required