Front Desk Harm Reduction Support Worker- Casual Call out
Core
First point of contact providing low-barrier harm reduction supports, education, and crisis intervention for marginalized communities, including overdose response and supply distribution.
Role type
Front Desk Harm Reduction Support Worker
Builds
Harm reduction services, peer support, and operational support for the Positive Wellness Program and drop-in spaces.
Domain
Public health / Harm reduction / Substance use support
Deliverable
physical/clinical work
Required skills
Overdose response and naloxone administration, harm reduction education, crisis intervention, peer support, non-violent de-escalation, trauma-informed practice, community resource navigation
Preferred skills
Lived/living experience with drug use, Indigenous relationships and decolonial lens, anti-oppressive approach
Technologies
Client databases, word-processing, electronic filing systems
Responsibilities
Greet and engage clients in person and on the phone, distribute harm reduction supplies, conduct brief assessments and make referrals, maintain safety protocols and complete incident reports, track statistics and organize reception areas, attend team meetings and trainings
Seniority
Entry to Mid-level, hands-on IC