Remediation Senior Associate
Core
Administer financial loss calculations and compensation payments for client remediation cases while investigating complaints to ensure fair outcomes.
Role type
Senior Associate, Financial Services Operations
Builds
Compensation payments and resolved complaint outcomes
Domain
Financial Services / Investment Management
Required skills
Financial loss calculation, case management, complaint investigation, third-party liaison, data reconciliation, regulatory compliance
Preferred skills
Process improvement, quality assurance review, root cause analysis
Technologies
N/A
Responsibilities
Manage end-to-end remediation cases from information gathering to compensation payment; Conduct thorough investigations into client complaints to identify root causes and determine resolutions; Liaise with third parties to obtain data for financial loss assessments; Communicate case progress and findings to clients; Review and quality-check complaint handling performed by other team members.
Seniority
Senior, hands-on IC
