Head of Operational Resilience & Business Services
Core
Lead operational resilience, business support, IT, and facilities for the Guernsey branch, ensuring alignment with global standards and local regulatory requirements.
Role type
Head of Operational Resilience & Business Services
Builds
Local operational resilience capability, business support services, IT operations, and facilities management for the Guernsey branch
Domain
Wealth Management / Financial Services / Operational Resilience
Required skills
People leadership, stakeholder management, budget management, process improvement, risk management, governance, third-party risk management, cyber security coordination, data protection compliance
Preferred skills
Succession planning, crisis management, vendor management, audit coordination, regulatory alignment
Technologies
ServiceNow
Responsibilities
Provide leadership to Business Support, Local IT, and Facilities teams; oversee operational resilience governance and testing; manage third-party risk and outsourcing; coordinate cyber security and information security activities; report to local and Group governance committees
Seniority
Senior, hands-on IC