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Process Excellence & Capability Development Consultant

Lagunilla de Heredia, CR🌐 Remote💼 Full-time🗓 2026-10-01

Core

Deliver process innovation and continuous-improvement initiatives across multiple locations by embedding Lean Six Sigma methodologies and driving business transformation.

Role type

Senior IC process excellence consultant

Builds

Sustainable change culture and operational efficiency

Domain

Business Operations / Process Improvement

Required skills

Lean Six Sigma Green Belt, process analysis, value-stream mapping, training facilitation, project management, change management, workflow analysis, stakeholder engagement, virtual learning delivery, Microsoft Office proficiency

Preferred skills

Lean Six Sigma Black Belt, business analysis, requirements gathering, survey design, stakeholder interviews

Technologies

Microsoft Project, Visio, Word, Excel, Outlook, PowerPoint

Responsibilities

Administer Lean Six Sigma training programs and coordinate with Learning and Development; Develop and refresh continuous improvement training materials; Coach associates on applying improvement methods to business projects; Identify service-improvement opportunities using process methodologies; Lead workshops with business stakeholders to generate practical solutions; Analyze processes to identify complexity, risks, and efficiency opportunities; Own change initiatives from identification through delivery; Partner with departments to create support materials for revised processes; Conduct post-implementation reviews.

Seniority

Senior, hands-on IC

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