Manager - Operation Analytics
Core
Drive data-led insights to lower disputes, improve dispute resolution, and strengthen end-to-end operational efficiency at a credit bureau.
Role type
Manager, Operations Analytics
Builds
Data foundations, dispute analysis frameworks, compensation monitoring dashboards, and AI/automation pilots (chatbots, email bots).
Domain
Financial Services / Credit Bureau / Operations Analytics
Deliverable
dashboards & analysis
Required skills
SQL, PySpark, statistical analysis, segmentation techniques, basic ML modeling, data hygiene, cross-functional collaboration
Preferred skills
GenAI frameworks, NLP models, workflow automation, predictive modeling
Technologies
SQL, PySpark, GenAI, NLP
Responsibilities
Ensure data accuracy and consistency across sources; analyze top-of-funnel dispute drivers using trends and statistical techniques; develop compensation reduction strategies and monitor leakage; explore and deploy AI/ML for proactive issue resolution.
Seniority
Manager, hands-on IC