Senior Product Manager
Core
Own end-to-end product outcomes from strategy through delivery for AI-powered support experiences and agent-based workflows.
Role type
Senior Product Manager (AI/Generative AI)
Builds
AI-powered support experiences, autonomous resolution capabilities, and scalable product solutions.
Domain
Artificial Intelligence / Generative AI / Customer Support
Deliverable
product features
Required skills
product strategy, roadmap definition, backlog management, cross-team leadership, data-driven decision making, experimentation, rapid prototyping, AI/LLM application
Preferred skills
experience with generative AI and LLMs
Technologies
AI tools, LLMs
Responsibilities
Define product vision and strategy, lead design and delivery of AI workflows, drive prioritization and cross-team alignment, use live-site signals and KPIs for continuous improvement, rapidly prototype and validate new ideas.
Seniority
Senior, hands-on IC