Principal Customer Experience Program Manager
Core
Develop and execute operational demand strategy and roadmap to make Azure the most stable, reliable, and performant cloud, leading AI-first transformation through agents and automation.
Role type
Principal Customer Experience Program Manager (AI & Cloud Operations)
Builds
Operational demand eradication strategies, AI-driven support solutions, and cross-organizational product investments
Domain
Cloud infrastructure (Azure) and Customer Experience Engineering
Required skills
Operational demand strategy, AI-first transformation, systems thinking, program management, supportability-by-design, structured problem-solving, cloud technologies, LLM familiarity, people management
Preferred skills
Large Language Models (LLMs), agent development, model evaluation, human-in-the-loop workflows, accessibility design, scalability engineering
Technologies
Azure, Large Language Models (LLMs), AI agents, copilots, automation tools
Responsibilities
Define success metrics and drive execution against measurable business outcomes, lead AI-first transformation to improve diagnostics and self-help, provide technical and strategic leadership across Product Groups and Engineering teams, apply systems thinking to solve complex cross-organizational challenges, implement Supportability-by-Design principles, establish accountability for operational efficiency
Seniority
Principal, strategy & mentorship