Copilot - Principal Customer Success Account Manager
Core
Establish success criteria and business outcomes with customer executives for top Copilot deals, lead cross-functional execution, and drive AI-driven operating model transformations.
Role type
Principal Customer Success Account Manager (Enterprise AI/Cloud)
Builds
AI-driven operating models, governance frameworks, and measurable business outcomes for enterprise Copilot deployments.
Domain
Enterprise AI, Cloud Adoption, Business Transformation
Required skills
Executive stakeholder alignment, AI solution strategy, cloud adoption leadership, complex multi-workstream planning, commercial judgment (ROI/ACR), enterprise communication, team coaching without authority, outcome-based governance.
Preferred skills
Experience with Singapore or ASEAN enterprise customers, cloud growth programs, market-level growth initiatives.
Technologies
Copilot, AI platforms, Cloud infrastructure
Responsibilities
Define success criteria with customer executives, facilitate governance reviews, lead cross-functional execution, anticipate and resolve delivery risks, represent customer voice in internal planning, partner with C-suite on AI-driven operating models.
Seniority
Principal, strategic leadership & cross-functional orchestration