Program Manager, Artificial Intelligence (AI) Transformation & Continuous Improvement, Vendor Ops
Core
Own the strategy, roadmap, and continuous improvement of a portfolio of AI-driven operational capabilities to ensure sustainable business outcomes and operational excellence.
Role type
Senior Program Manager, AI Transformation & Continuous Improvement
Builds
AI-enabled automation solutions, repeatable improvement frameworks, and standardized operational practices for Vendor Operations.
Domain
Vendor Operations, Artificial Intelligence, Operational Excellence
Required skills
Strategic roadmap planning, business case development, implementation governance, benefits realization, PDCA/Lean/Kaizen methodologies, cross-functional stakeholder alignment, data-driven decision-making, change leadership, vendor operations knowledge, Responsible AI principles.
Preferred skills
Lean Six Sigma certification, experience with agentic solutions, large-scale service delivery organization experience.
Technologies
AI frameworks, automation tools, Lean Six Sigma tools
Responsibilities
Establish and scale continuous improvement practices using structured problem-solving methodologies; facilitate cross-functional initiatives to drive measurable business impact; develop performance insights for investment prioritization; transition pilots to sustainable business practices; serve as a trusted advisor on transformation priorities; align stakeholders across Vendor Operations, Engineering, and Service Design.
Seniority
Senior, hands-on IC with strategic oversight