Data Center Technician Manager
Core
Managing a team of technicians responsible for the installation, diagnostics, troubleshooting, replacement, and decommissioning of IT datacenter technology and equipment.
Role type
Senior IC data center operations manager
Builds
Reliable IT infrastructure including cabling, network, server, and storage systems
Domain
Data center operations and IT infrastructure
Required skills
IT equipment support, team leadership, incident management, change management, physical security enforcement, ticket assignment, performance analysis, process improvement
Preferred skills
ITIL Foundation knowledge, root cause analysis, safety observation reporting, automation coordination
Technologies
ITIL, ticketing systems, data center monitoring tools
Responsibilities
Coordinate and assign tasks to technicians to meet KPIs; monitor ticket progress and adjust allocations; enforce physical access policies and manage security violations; analyze technician performance data; review and suggest process improvements; escalate complex issues to business partners; conduct safety observations and corrective actions.
Seniority
Senior, hands-on IC with management responsibilities
