Data Center Technician Manager
Core
Manage a team of technicians to efficiently complete IT datacenter tickets, ensuring alignment with KPIs, safety protocols, and service delivery objectives.
Role type
Senior IC Data Center Technician Manager
Builds
IT datacenter infrastructure including cabling, network, server, and storage equipment
Domain
Data Center Operations / IT Infrastructure
Required skills
Team leadership and supervision, ticket assignment and monitoring, process improvement and change management, physical security enforcement, safety observation reporting, root cause analysis, quality check evaluation, shift management coordination, training package development, compliance adherence
Preferred skills
ITIL Foundation knowledge (Incident and Change Management), familiarity with Network Design Templates (NDTs), experience with pilot programs or task forces
Technologies
Cabling infrastructure, network equipment, server equipment, storage equipment, grounding systems, labeling systems
Responsibilities
Coordinate and assign tasks to technicians to meet KPIs; Monitor ticket progress and adjust allocations as needed; Enforce physical access policies and manage security violations; Conduct safety observation reporting and follow-ups; Evaluate and improve diagnostic and troubleshooting processes; Provide guidance on installation, deployment, and decommissioning of IT equipment; Manage assigned projects to meet service delivery objectives; Perform post-execution verification of grounding, staging, and cabling compliance.
