Technical Support Engineer
Core
Building an extensible AI agent platform with diagnostic skills, production engineering rails, and intelligent case-routing services for enterprise support workflows.
Role type
Senior IC Technical Support Engineer (AI/ML Systems)
Builds
AI diagnostic agents, quality-evaluation systems, intelligent case-routing services, and privacy-preserving data tooling.
Domain
Enterprise AI, Large Language Models (LLMs), and Cloud Data Solutions
Deliverable
production ML models
Required skills
TypeScript/Node.js, Python, C#/.NET, LLM development, prompt engineering, Model Context Protocol (MCP), Azure, Azure Data Explorer (Kusto), vector/semantic search, RLHF, LLM-as-a-judge, automated testing, CI/CD, secret scanning, PII detection, data redaction
Preferred skills
Experience with GitHub Actions, CodeQL, dependency management, branch governance, customer-facing enterprise applications
Technologies
TypeScript, Node.js, Python, C#, .NET, Azure, Kusto, GitHub Actions, CodeQL
Responsibilities
Develop and ship production software services using TypeScript/Node.js, Python, or C#/.NET; Build AI-powered applications including LLMs, AI agents, and text classification systems; Design cloud and data solutions using Azure and retrieval technologies; Evaluate and improve AI systems through model evaluation frameworks and RLHF; Implement software quality, security, and DevOps practices; Develop customer-facing or enterprise applications for privacy and compliance.
Seniority
Senior, hands-on IC