Support Engineer (m/w/d)
Core
Provide technical support via phone and remote software, plus on-site customer service for hardware and software systems.
Role type
Support Engineer
Builds
Hardware and software solutions for enterprise clients
Domain
IT infrastructure and customer support
Deliverable
client delivery
Required skills
Hardware and software installation, system configuration, troubleshooting, basic OS/network/database knowledge, on-site service, customer training
Preferred skills
German and English communication, Class B driver's license, willingness to work evenings/weekends and travel within DACH region
Responsibilities
Phone support with remote assistance, on-site customer service, system setup and configuration, customer training on hardware/software, building knowledge of deployed systems
Seniority
Mid-level, hands-on IC
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