Sr Analyst, Customer Intelligence
Core
Senior Analyst leading end-to-end customer data analysis, behavior modeling, and strategic decision support for an airline's revenue and loyalty initiatives.
Role type
Senior IC customer intelligence analyst (airline)
Builds
Customer intelligence models, survey insights, and strategic recommendations for revenue and network planning
Domain
Airline industry + customer analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Excel, regression analysis, clustering, predictive modeling, time-series forecasting, survey design, stakeholder management, project ownership
Preferred skills
Tableau, Power BI, Python, R, airline/travel industry experience, advanced segmentation methods
Technologies
SQL, Excel, Tableau, Python, R, CDP, Google Analytics
Responsibilities
Lead complex survey design and reporting; Coordinate A/B tests for loyalty and revenue impact; Analyze customer intelligence metrics to shape revenue and route decisions; Develop and maintain complex data models; Mentor junior analysts; Present findings to executive leadership
Seniority
Senior, hands-on IC with mentorship responsibilities
