Collections Advisor Inbound/Outbound - Mobility
Core
Proactively manage inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments for a portfolio of customers.
Role type
Collections Specialist (Inbound/Outbound)
Builds
Payment recovery and arrears resolution
Domain
Financial services / Credit & Collections
Deliverable
client delivery
Required skills
Communication excellence, Strategic negotiation, Portfolio management, Problem solving, Risk mitigation, Data integrity
Preferred skills
Experience in Collections, Banking, or Accounts Receivable; Familiarity with credit, billing, or arrears management processes
Responsibilities
Managing high volume of inbound and outbound touchpoints to resolve overdue accounts; Negotiating sustainable payment arrangements; Prioritizing workflow based on risk and aging; Investigating account discrepancies and resolving billing queries; Identifying and escalating financial hardship or high-risk cases; Maintaining meticulous records of customer interactions
Seniority
Individual Contributor