Supporter Services Executive
Core
First point of contact for donors and supporters, managing enquiries and processing donations via phone, email, and digital channels to drive retention.
Role type
Supporter Services Executive (Customer Service/Contact Centre)
Builds
Donor engagement and retention programs
Domain
Non-profit / Breast Cancer Research
Deliverable
client delivery
Required skills
Inbound phone enquiry management, written communications, CRM system usage, data accuracy, donor retention initiatives, Microsoft Office applications
Preferred skills
Raiser's Edge experience, outbound call experience
Responsibilities
Respond to inbound donor enquiries via phone, email, and digital channels; Process donations and supporter requests; Conduct outbound donor stewardship calls; Maintain accurate supporter records in CRM; Manage supporter tickets within service levels; Support donor retention initiatives and fundraising campaigns.
Seniority
Junior to Mid-level, hands-on IC