Sr. Customer Success Manager - Government
Core
Strategic partner for government regulatory boards and state agencies, ensuring technology alignment with public safety mandates and professional integrity.
Role type
Senior Customer Success Manager (Government)
Builds
Compliance solutions for healthcare workforce management
Domain
Healthcare + Public Sector Government
Deliverable
client delivery
Required skills
SaaS Government expertise, managing government/regulatory/public health accounts, understanding RFP cycles, healthcare compliance knowledge, strategic relationship management, complex issue triage, business review leadership
Preferred skills
Experience with Gainsight, HubSpot, Omni, navigating multi-layered organizations, distilling complex software capabilities for public policy goals
Responsibilities
Serve as primary owner for government regulatory portfolios, develop mission-aligned strategies, lead customized regulatory training programs, monitor engagement metrics and usage, resolve complex account hurdles, conduct high-level strategic business reviews