Apple Ads - Platform Operations Business Specialist
Core
Provide cross-functional business solutions and external support for Apple Ads customers and systems.
Role type
Business Specialist (Advertising Operations)
Builds
Support for Apple Ads systems and technical tools across Apple Services
Domain
Advertising technology / Digital Marketing
Deliverable
client delivery
Required skills
Advertising operations, customer support, technical requirements review, data analysis, cross-functional coordination, policy enforcement, training development
Preferred skills
Search/Performance advertising, B2B advertising, Developer relations
Technologies
Apple Ads platforms, internal support tools
Responsibilities
Provide internal and external client support for Apple Ads systems and technical tools; Investigate and solve technical issues; Lead support issues by providing data and analysis to Operations, Engineering and Product teams; Monitor, analyze, and report on support efforts to key internal partners; Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions; Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers; Assist internal Apple teams with policy enforcement and management efforts; Promote ongoing education for supported teams on internal tools and products; Develop support content and implement training for internal partners
Seniority
Mid-level (3-5 years experience)
