Engineering Program Manager, Customer Systems Platform Services
Core
Lead and deliver complex programs across Apple's Contact Center Technologies platform, managing the full lifecycle from requirements to deployment.
Role type
Senior Engineering Program Manager (Customer Systems)
Builds
Enterprise contact center stack features and scalable customer connection solutions
Domain
Customer Service / Contact Center Technology
Deliverable
product features
Required skills
Technical program management, Agile (Scrum/Kanban), GenAI application in SDLC, Contact center technology stack, Program governance, Vendor relationship management
Preferred skills
PMP/PgMP/SAFe certification, Cross-functional distributed team leadership, Contact center data flows (CDRs, interaction logs), System architecture reasoning
Technologies
Jira, Confluence, Smartsheet, MS Project, Redshift, Snowflake, Power BI, Tableau, REST, SOAP
