CN manager, Conversational Systems
Core
Lead the China conversational design team to build and manage AI interactions for Apple Store Online, ensuring localization excellence and global brand consistency.
Role type
Senior manager of conversational design and product strategy
Builds
China-specific conversational AI tools and experiences for digital channels
Domain
E-commerce, Conversational AI, China Digital Ecosystem
Deliverable
product features
Required skills
Team leadership, Conversational AI strategy, Cross-functional collaboration, Localization, KPI definition, Operational efficiency
Preferred skills
AI product lifecycle management, RAG and AI agents, Live streaming moderation, VOC analytics, Scrum/Agile methodologies
Technologies
WeCom, Tmall, Douyin, WeChat, ASO, Webform, Centralized specialist tool
Responsibilities
Develop and lead the China conversational design team; Own the conversational experience strategy and roadmap for all China digital channels; Partner with product managers to build aligned roadmaps for China-specific tools; Represent China market requirements in cross-functional collaborations; Establish KPIs and measurement frameworks for conversational AI effectiveness; Ensure timely delivery and operational excellence.
Seniority
Senior, hands-on IC with team management
