Sr. Solutions Architect-Customer Systems
Core
Designing and owning system architecture for Apple's cloud-based support apps and tools serving millions of customers globally.
Role type
Senior Solutions Architect (Customer Systems)
Builds
Cloud-based support platforms and digital apps for Apple products
Domain
Consumer Technology / Cloud Infrastructure
Required skills
System design, distributed systems architecture, API contract definition, high availability strategies, fault tolerance, scalability planning, SLA/SLO definition, technical roadmap planning, cross-functional alignment
Preferred skills
10+ years in software engineering, hands-on development experience, performance monitoring analysis, breaking down product requirements into technical components
Technologies
Java, Go, Python, MongoDB, Couchbase, relational databases
Responsibilities
Define technical solutions for business problems and system interfaces, drive architectural decisions for high-throughput low-latency systems, define SLAs/SLOs/SLIs, lead design reviews focused on fault tolerance and observability, facilitate communication between business and engineering teams, present architectural decisions to senior leaders
Seniority
Senior, hands-on IC
