Senior Customer Service Specialist - Retail Customer Care
Core
Senior Customer Service representative managing complex escalations and operational improvements for Apple's retail customers.
Role type
Senior Customer Service Specialist
Builds
Customer loyalty and faith in Apple through resolution of complex issues
Domain
Consumer Electronics / Retail
Deliverable
client delivery
Required skills
Complex issue resolution, policy exception management, operational improvement identification, active listening, negotiation, problem-solving, ownership
Preferred skills
Resilience under pressure, resourcefulness, attention to detail, sound judgment balancing customer and company needs
Technologies
None stated
Responsibilities
Manage extraordinary customer situations to ensure swift resolution, review and make exceptions to existing policies, provide key support to customer-facing specialists, identify and suggest operational improvements
Seniority
Senior, hands-on IC