Fraud Investigation Supervisor - Strategic Data Solutions
Core
Supervise and lead a team of 15+ Fraud Investigators to prevent and minimize customer contacts, resolve fraud prevention issues, and execute daily investigation tasks for Apple's online store.
Role type
Senior IC Fraud Investigation Supervisor (People Management)
Builds
Fraud prevention operations and customer experience for Apple Online Store
Domain
Retail E-commerce + Fraud Prevention
Required skills
Team leadership (15+ reports), Fraud investigation execution, Business risk analysis, Performance management, Cross-functional collaboration, Japanese fluency, English fluency, Critical thinking, Problem-solving
Preferred skills
Retail customer service background, Contact center experience, Fraud prevention knowledge, Banking experience, Inclusive leadership, Fast-paced environment adaptability
Technologies
None stated
Responsibilities
Execute daily fraud investigation tasks and meet productivity goals, Call out business risks and propose counter actions, Represent team for business reviews, Lead employee performance and conduct 1:1s, Identify training and development opportunities, Lead team meetings and calibration sessions, Submit and track production issues, Work cross-functionally with partners and global peers, Engage team with Apple culture, Identify innovative ideas to improve customer experience
Seniority
Senior, hands-on IC with management focus
